Welcome to Our Help Site

Baking with us

9 articles in this Topic

• Baking with a Disability
• Can I bake in a three?
• Can I bring my own drinks with me?
• Can I bring people to spectate?
• Can I enjoy a few drinks whilst I bake?
• Do I need to to bring anything with me?
• Do I need to wear anything specific?

See all articles in Baking with us →

Changing or Cancelling a booking?

2 articles in this Topic

• Can I change my booking?
• My booking is affected by a Lockdown in either London or Birmingham. Can I change my ticket?

COVID-19 Information

2 articles in this Topic

• Do I need to wear a face-mask or do anything different?
• What steps have you taken to make your venue COVID secure?

Dietary Requirements & Allergens

2 articles in this Topic

• I have a dietary requirement, can I let you know?
• I have an allergy, what is in your bakes?

Getting to us

1 article in this Topic

• I'm driving, is there anywhere to park?

Gift Vouchers

3 articles in this Topic

• Can my voucher be extended due to Covid?
• I want to book a gift voucher. How do I do this?
• My voucher code isn't working

Make a booking

6 articles in this Topic

• Are you fully open?
• Can I book a bake for just myself?
• How much is it for children to attend?
• I am under 18, am I allowed to take part?
• I want to book for a group. How can I do this?
• I want to book the entire marquee for a special event like a company away day or hen do

Missing Tickets

1 article in this Topic

• I bought tickets but now I can't find them?

Running Late

1 article in this Topic

• I am running late, can I start the bake late?