Ticket and Booking Queries

• Baking in a team of three / Booking an odd number of tickets

  At The Big Bakes, we ensure that every guest has the opportunity to bake and enjoy our fabulous baking experience, even when joining us in an odd-numbered group! Here's how it works: When you join us with an odd number, one group will have the pleasure of baking together as a team of three at on...

• Baking Individually/Solo Baker/Can I bake on my own?

  Guests are more than welcome to bake individually at our event if they enjoy an extra challenge! Although our recipes are designed for two bakers due to the time limits and tasks split between two guests, many solo bakers love to take on the challenge. How do I book if I want to bake individuall...

• I bought tickets but now I can't find them?

  Sometimes those pesky email filters swallow up confirmation emails. Search your inbox for a message from noreply@designmynight.com, and double check in your spam folder. If you can not find it, then you may have entered your email address with a typo. If you cant find your tickets - 1.) Either ...

• Missed Booking/Unable to attend

  Unable to Attend or Missed Your Booking? We understand that unexpected events can prevent you from attending your scheduled booking. Here’s what you need to know: Notify Our Team:  View our Ticket Change and rebooking policy here: Ticket Changes - For Tickets Purchased Without Ticket Guarantee ...

• Purchasing a single extra ticket

  Our tickets are typically sold in pairs, but single tickets may be available depending on capacity. Please contact us here, including your current booking details, and our team will process your request and get back to you with more information. For multiple tickets, please purchase them directly...

• Ticket Changes - For Tickets Purchased Without Ticket Guarantee

  Ticket Change and Cancellation Policy Cancellation Policy: All tickets are non-refundable once purchased. Tickets can be changed according to the Ticket Change Policy below. Tickets Purchased without 'Ticket Guarantee': Our Ticket Guarantee can only be purchased at checkout, and can not be ad...

• Ticket Changes - For Tickets Purchased with Ticket Guarantee

  Ticket Change and Cancellation Policy Cancellation Policy: All tickets are non-refundable once purchased. Tickets can be changed according to the Ticket Change Policy below. Tickets Purchased with 'Ticket Guarantee': Ticket Guarantee (£3.99 per ticket): Allows free changes up to 4 days before...