Welcome to Our Help Site

• Chair required/Can I sit down during the bake?
• How accessible are your venues for people with disabilities?
• Service/Assistance/support animals

• Can I bring my own drinks with me?
• Can I enjoy a few drinks whilst I bake?
• Can I Leave My Cake with You and Pick It Up Later?
• Can Non-Bakers Attend and Watch? Can I bring people to spectate?
• Do I need to to bring anything with me?
• How Are Your Bake Sessions Judged?
• How does the event work?

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• Are your bakes vegetarian-friendly?
• I have a dietary requirement, can I let you know?
• What ingredients/allergens are in your bakes?

• Can I Call You?

• How do I find The Big Bakes venues/Directions to your venues
• I am running late, can I start the bake late?
• Is there parking?
• What are you opening times?

• Are Gift Vouchers Refundable?
• Do you have a custom voucher template for me to use?
• Do you offer voucher extensions?
• How Can I Buy and Use Gift Vouchers?
• How Do I Redeem My Voucher/Voucher Not Working?

• How Do I Book a Hen Do/Birthday/Special Occasion at The Big Bakes?
• How do I book for a corporate event/Team away day?
• How do I book for a group?
• How Do I Book The Big Bakes for a Special Event/Filming/Bespoke Hire?
• What Are Your Cancellation Terms for Corporate Events?

• Birthday Shoutout Requests/Special Occasions
• Can we order food and drinks?
• Can we purchase Merchandise?
• Do you cater for Dietary requirements?
• How does the event work?
• How many tickets can I buy?

• Baking in a team of three / Booking an odd number of tickets
• Baking Individually/Solo Baker/Can I bake on my own?
• I bought tickets but now I can't find them?
• Missed Booking/Unable to attend
• Purchasing a single extra ticket
• Ticket Changes - For Tickets Purchased Without Ticket Guarantee
• Ticket Changes - For Tickets Purchased with Ticket Guarantee

• Can I bring my pet?
• Do you have a private space we could hire?
• Do you heat and cool your venues?
• What Are the Start and Finish Times for Bake Sessions?
• What time should I arrive for my baking session?

• Can children attend The Big Bakes?
• Do you do children's tickets/how much is it for children to attend?
• Do You Offer Children's Parties?